Over the last few months, the COVID-19 pandemic has re-shaped our way of life in Singapore. Here at Nam Hong Welfare Service Society, we have had to quickly adapt to ensure the safety of our staff and patients, as well as continue to best serve our beneficiaries and the disadvantaged.

These include imposing new measures at the clinic, restructuring our events and future plans, and developing new ways to cope with challenges we continue to face.

Below is a summary of our COVID-19 response thus far.


Implemented booking appointment system for medical consultation


  • Screened patients who exhibit symptoms of COVID-19 and referred them where appropriate
  • Refused consultation and treatment for patients with mild flu-like symptoms (cough, runny nose, sore throat and fever)
  • Provided one consultation room for walk-in patients


  • Limited TCM essential services to only TCM consultation and herbal treatment for chronic illness
  • Made our services available to patients who had sought consultation in the past 3 months
  • Required patients to complete declarations forms and temperature screening before entering the clinic
  • Cleaned and disinfected all medical equipment, clinic spaces and common areas regularly throughout the day
  • Ensured all staff members adhere to good hand hygiene practices and wear appropriate personal protective equipment when attending to patients
  • Allowed only one patient to enter our clinic at a time
  • Implemented safe distancing measures at the clinic to ensure safety of all patients and staff


Set up  a screening counter at the entrance of our clinic


  • Extended TCM services available to include acupunture but limited to once a week only
  • As part of national contact tracing efforts, all patients were required to check-in to the SafeEntry system with their identification card
  • Restricted our intake to a maximum of 10 patients’ visits per session; limited to 4 acupuncture and 6 consultation treatments


  • Restricted our intake to a maximum 10 patients per session; limited to 8 appointment bookings and 2 walk-in patients
  • Limited our waiting areas to 3 patients and consultation rooms to 1 patient at a time


Limited our waiting areas to 6 patients and implemented safe distancing practices in the consultation rooms